Help & Support

Find answers to common questions and learn how to make the most of Snap N Eat's AI-powered food tracking features.

Frequently Asked Questions

How do I start tracking my meals with Snap N Eat?

Simply open the app, tap the camera icon, and take a photo of your meal. Our AI will analyze the image and provide nutritional information including calories, macros, and more. You can save this to your daily log with one tap.

How accurate is the AI food recognition?

Our AI model is trained on millions of food images and provides highly accurate nutritional estimates. For best results, ensure good lighting and capture the entire meal in the frame. You can always manually adjust the portion sizes if needed.

Can I use Snap N Eat without an internet connection?

Yes, basic food recognition works offline on your device. However, for the most accurate results and to sync your data across devices, an internet connection is recommended.

How do I set my nutrition goals?

Navigate to the Profile section in the app and tap on "Goals". From there, you can set daily calorie targets, macronutrient ratios, and specific dietary preferences. The app will then track your progress against these goals.

Is my food photo data private?

Absolutely. Your food photos are processed securely and are never shared with third parties. You can choose to save photos to your personal log, but they remain private unless you explicitly choose to share them.

How do I export my nutrition data?

In the Profile section, tap on "Data & Privacy" and select "Export My Data". You can choose to export your nutrition history as a CSV or PDF file for personal records or to share with healthcare professionals.

Getting Started Guide

1

Download & Install

Download Snap N Eat from the Google Play Store or Apple App Store and create your account.

2

Set Your Profile

Enter your basic information, dietary preferences, and nutrition goals to personalize your experience.

3

Start Tracking

Take photos of your meals throughout the day and watch as the AI analyzes them instantly.

4

Monitor Progress

Check your daily and weekly progress in the dashboard to see how you're tracking toward your goals.

Troubleshooting

The app isn't recognizing my food correctly

Try these solutions:

  • Ensure good lighting when taking photos
  • Capture the entire meal in the frame
  • Try different angles if the first attempt doesn't work
  • For mixed dishes, you can manually add individual components

The app is running slowly or crashing

Try these solutions:

  • Make sure you have the latest version of the app installed
  • Close other apps running in the background
  • Restart your device
  • Check if you have sufficient storage space on your device

I can't sync my data across devices

Try these solutions:

  • Make sure you're logged in with the same account on all devices
  • Check your internet connection
  • Try manually syncing by pulling down on the main screen
  • Ensure sync is enabled in your settings

Contact Support

Can't find what you're looking for? Our support team is here to help.

Email Support

Send us an email and we'll respond within 24 hours.

support@snapneat.com

In-App Support

Tap the Help button in the app menu to access additional resources and contact options.